Guiding Principles
Union Standard’s long term strategy is built around a relationship and service oriented approach. We are committed at every level of the company to respond promptly and fairly with quality service. Our service and our people continue to distinguish us within the industry.
Do the right thing. We are uncompromising about integrity. In all things, we choose to do what is right. We treat others as we like to be treated.
Value employees. We care about the dignity of each person. To be successful we must treat each other with the same respect we want for ourselves.
Customer focus. Each of our jobs impacts the customer. Therefore, we focus on customer needs, even when it makes our jobs more challenging.
Profit driven. Achieving a consistent underwriting profit not only supports our investors, it also helps our employees, families, customer agents and their insureds, and the broader communities we serve.
Teamwork. We encourage teamwork while valuing the importance of each individual. This includes working closely with our business partners to achieve mutual success.
“Best of US” service. We are committed to doing the little things, as well as the big things, right the first time. It is not just what we do but how we do it that can make all the difference.
Attitude – “Who cares, wins.” We foster an environment where employees care enough to challenge the status quo and in which we believe it is what is right, not who is right that is important.
